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Replacement Policy

1. Credit

1.1 This document was created using a template from Docular (

You must retain the above credit. Use of this document without the credit is an infringement of copyright. However, you can purchase from us an equivalent document that does not include the credit.

2. Introduction

2.1 Due to the hygienic nature of the mi-FACEMASK product, this product is NON-RETURNABLE 

2.2 The customer is responsible for checking the measurement information and selecting the right size mask. We cannot be held responsible for the incorrect size being selected.

2.3 This policy shall apply to all of our customers, irrespective of their geographical location.

2.4 This policy shall apply to all orders submitted through our website including both consumer and wholesale.

2.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

3. Faulty Items

3.1 In the event of a manufacturing fault, a like for like replacement will be supplied. This will be granted upon following the process as set out in 4.1 Replacement procedures.

2.2 A faulty item is identified as a product that shows abnormalities to the normal standard of our products. A fault arising from the use and abuse of a product does not constitute a manufacturing fault and in this case a replacement would not be entitled.

4. Replacement procedure

4.1 In order to take advantage of your rights under this policy, you must contact us with your order number, address and details of your order. We will issue you with a Replacement Authorisation number, you are then requested to send the photographic and descriptive evidence to us for review.

4.2 Replacements requests under this policy must be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.

4.3 Upon reviewing the evidence and a manufacturing fault identified, we will process the replacement due to you as soon as possible and, in any event, within 7 days following the day we confirm the fault is evident.

8. Our details

8.1 This website is owned and operated by Bio Products Group Ltd.

8.2 Our principal place of business is at 21 Colemere Close, Padgate, Warrington, Cheshire, WA1 4LA. United Kingdom.

8.3 You can contact us:

(a) by post, using the postal address given above;

(b) using our website contact form;

(c) by telephone, on the contact number published on our website from time to time; or

(d) by email, using the email address published on our website from time to time.

Contact us

+44 800 107 5185


Warrington Cheshire UK

Send us email


Looking for a large quantity of our mi-FACEMASK or more information?

If you require large quantities of our Reusable face masks, please email us - This email address is being protected from spambots. You need JavaScript enabled to view it.